BUSINESS PROCESS RE-ENGINEERING

Business process reengineering (BPR) is the practice of rethinking and redesigning the way work is done to better support an organization's mission and reduce costs. Organizations reengineer two key areas of their businesses. First, they use modern technology to enhance data dissemination and decision-making processes. Then, they alter functional organizations to form functional teams.

Reengineering starts with a high-level assessment of the organization's mission, strategic goals, and customer needs. Basic questions are asked, such as "Does our mission need to be redefined? Are our strategic goals aligned with our mission? Who are our customers?" An organization may find that it is operating on questionable assumptions, particularly in terms of the wants and needs of its customers. Only after the organization rethinks what it should be doing, does it go on to decide how best to do it.

ROLE OF CREAEX HEALTHCARE

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams.

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

• Collects data to identify root cause of problems.

• Measures performance against process requirements.

• Aligns improvement to performance shortfalls.

• Provides consultation on the use of re-engineering techniques to improve process performance and service quality.

• May deliver presentations and training courses including measurement, analysis, improvement and control.

• Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

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